Legal

Satisfaction & Cancellation Policy

Last updated: September 2026

This page explains our satisfaction guarantee and our cancellation policy. It should be read alongside our Terms & Conditions.

Our Satisfaction Guarantee

If something was missed We'll come back and re-clean it — free of charge

If any area of your home wasn't cleaned to your expectations, let us know within 24 hours of your appointment. We'll return to re-clean the specific area(s) at no additional cost.

To report an issue, contact us at operations@shirovacleaningservices.com or +1 (980) 580-7277 with your name, service date, and a description of the area in question. This guarantee covers re-cleaning of the affected area; it does not include a cash refund.

Cancellation Policy

Cancelling last-minute $100 cancellation fee

Cancellations made within 24 hours of your scheduled cleaning, or on the day of service, are subject to a $100 fee.

We know things come up — if you need to reschedule, just reach out as early as you can and we'll do our best to find a new time that works.

Payment Reminder

A 40% deposit is due to reserve your appointment, with the remaining 60% due after your cleaning is completed. See our Terms & Conditions for full payment terms.

Questions?

Shirova LLC
Email: operations@shirovacleaningservices.com
Phone: +1 (980) 580-7277