Privacy Policy
Last updated: September 2026
Shirova LLC ("Shirova," "we," "us," or "our") operates shirovacleaningservices.com (the "Site") and provides residential and commercial cleaning services in Charlotte, North Carolina. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
When you request a quote, book a service, or otherwise contact us, we may collect:
- Your name, email address, phone number, and zip code
- Details about your home or property (size, number of bedrooms/bathrooms, service preferences) needed to prepare an estimate
- Any messages or details you choose to share with our team
When you browse our Site, we (and the tools listed in Section 3) may also automatically collect general usage information such as pages visited, general location, and device/browser type.
2. How We Use Your Information
- To respond to your quote request and prepare an accurate estimate
- To schedule, confirm, and carry out cleaning services
- To communicate with you by phone, text, or email about your request or upcoming service
- To improve our Site, services, and marketing
We do not sell your personal information.
3. Cookies & Third-Party Tools
Our Site uses the following third-party tools, which may place cookies or similar technologies on your device:
- Meta Pixel / Conversions API — helps us understand which ads lead to quote requests
- Microsoft Clarity — helps us understand how visitors use our Site so we can improve it
We also use the following tools to operate our business, which may process the information you submit:
- Quo — for text messaging and communication with leads and customers
- BookingKoala — for scheduling and managing bookings
- Google Sheets / Google Workspace — for internal record-keeping
By continuing to browse our Site, you agree to this use of cookies. See our cookie banner or this section for details.
4. How Long We Keep Your Information
We retain quote requests and customer information for as long as reasonably necessary to provide our services, maintain business records, and comply with legal obligations.
5. Your Choices
You can ask us to access, correct, or delete the information we hold about you, or to stop contacting you for marketing purposes, at any time by reaching out using the contact information below.
6. Children's Privacy
Our Site and services are not directed to individuals under 18, and we do not knowingly collect personal information from children.
7. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.
8. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
Shirova LLC
Email: operations@shirovacleaningservices.com
Phone: +1 (980) 580-7277